Banks & Credit Unions

The customer service and consulting sectors are undergoing a seismic transformation as advanced AI agents — powered by breakthroughs such as Anthropic’s Claude 4 and Google’s new Internet agents — step into roles that once demanded exclusive human expertise.

Banking innovation in 2025 isn't just accelerating — it's fundamentally reshaping what's possible in financial services. AI-powered lending decisions happen in milliseconds. Open banking ecosystems connect customers to hundreds of financial services. Cloud-native platforms process millions of transactions with unprecedented efficiency. The opportunities are extraordinary. 

As third-party breaches surge and regulatory scrutiny mounts, vendor risk management is no longer a “check-the-box” exercise — it’s a strategic imperative.